Zimbra Email Configuration

Quick Instructions

 Server Setting  Protocol/Server Name  Authentication Type Port
 Server Type  IMAP  N/A  
 Incoming Server  zimbra.jlab.org  SSL 993
 Outgoing Server  smtpmail.jlab.org  No 25
 Outgoing Server for Off-site, Laptops, and/or Cell Phones  smail.jlab.org  SSL 465


JLab staff and some users will be migrated into the Zimbra Collaboration Suite for email and calendar.  Once you have been migrated into Zimbra, you will need to configure your email client using the instructions below.  Most people will NOT see the calendar feature of Zimbra until everyone that is scheduled to be migrated into Zimbra, have been.

Thunderbird Settings

  • Change your IMAP server from mail.jlab.org to zimbra.jlab.org:
    1. Open Tools menu and select Account Settings
    2. Select Server Settings on the left
    3. Change Server Name to zimbra.jlab.org (this for the Incoming Server)
    4. Select OK to save
  • Outgoing Server should stay smtpmail.jlab.org.  For off-site, laptops, or SmartPhones, please use smail.jlab.org.
  • Restart Thunderbird client/process
  • Once you restart, you will need to 'Confirm Security Exceptions' that are listed as "untrusted"

Web Access

  • You can access your email using the web by going to https://zimbra.jlab.org
  • You will need to accept the 2 untrusted certificates.
  • Note that when we migrate to the new calendar, you will need to use the web for calendar access
  • Some additional features of the email web client:
    • If you use filters under Thunderbird, Zimbra will allow you to set up these same filters to be processed on the server instead.  To use this feature, login to the web client and, under the "Preferences" tab, there is a selection for "Filters" on the left hand side.  These filters are processed on the server.  This allows you to setup your filters once on the server and then have them processed no matter which client you use for email access.
    • Under the "Address Book" tab, you can add contacts or configure groups of contacts called "Contact Groups".  To do this, highlight an Address Book on the left side and then press the down arrow beside the "New" button. One of the selections will be "Contact Group".  You can then go through and use the "Add members to this Group" area to find and add users to the contact group.  If you are looking to add members to the group that have JLab accounts, ensure you are looking for them in the "Global Address List" and that you select the address that looks similar to <username>@jlab.org.
    • Under the web client, there is a tab called "Briefcase".  This allows you to save documents you receive via email into a set of folders that can be shared with others who also use Zimbra.

Outlook Settings

  • Change your IMAP server from mail.jlab.org to zimbra.jlab.org
    • In Outlook, click on "File" Tab
    • Click on "Account Settings..."
    • Click on "Account Settings" menu item
    • Double click on <user>@jlab.org in "Account Settings"
    • Click on "Next button"
    • Click on "Incoming mail server" in Change Account tab
    • Change mail.jlab.org to zimbra.jlab.org for incoming mail server
    • Click on "Next"
    • Click on "Finish"
    • Click on "Close"
  • Restart Outlook, login, and you should see your email.

Pine Access

  • Here are a set of directions for modifying your pine configuration settings to use Zimbra:
    • Start Pine
    • Go To SETUP
    • Go to Configure (type 'C')
    • change your inbox path to: {zimbra.jlab.org/novalidate-cert/ssl}INBOX
    • While still editing the Configuration Options, use the space key to scroll down to find
      sort-key.  Down arrow to select "Date" and hit enter.
    • Exit Setup and Save
    • Go back into SETUP and  Configuration, go to collectionLists (type 'L')
    • Here you need to find the name of the collection that holds your folders.  This was setup by you when you initially setup to use Pine with Email Folders.  Use the down arrow to select the collection, hit return and then change the server from mail.jlab.org/ssl to: 
  • NOTE: While using PINE, to enter a folder that contains other FOLDERS, you must use the GREATER THAN sign (>). Conversely, when you want to enter a foler that contains MESSAGES, you must use the RETURN key.  Using the RETURN key instead of the > key to enter a foler that contains folders will produce a blank screen.  Likewise, using the > key instead of the RETURN key to enter a folder that contains folders will also produce a blank screen.  YOU must know which of your folders contain messages and which of your folders contain other folders and use the correct key to enter it.