Voice over IP (VoIP) FAQ

Below, you will find some commonly asked Voice over IP (VoIP) telephone questions. If at any time you have additional questions or comments, please contact the IT Division Help Desk.

How do I answer an incoming call if I am on the other line?

An incoming call will be displayed next to the corresponding button on the right hand side of the screen. At anytime during a call, you are able to answer an incoming call by selecting the button corresponding with the incoming call notification on the right hand side of the screen. Remember to either end or place your current call on hold before answering an incoming call.

Is it possible to change the ring tone?

Yes. Ring tones can be changed by pressing the "Settings" button on the phone. Select "Rings" from the list. From here, you can set distinct ring tones for each line or a default ring for all calls. You can also set the screen contrast, background image and audio preferences in the "Settings" option.

What does the "Directories" button do?

By selecting the "Directories" option, you are able to view missed, incoming and placed calls. Additionally, the Corporate Directory can be accessed through here. This is a feature in which you can search for JLab users by entering their first name, last name or extension number. Please be advised that only VoIP phone users will be listed here.

What does it mean when the light on my handset is red?

If the handset is illuminated red, this means that you have a new voicemail message.

How do I check my voicemail messages?

To check your JLab voicemail, select the "Messages" button. When prompted, enter your voicemail PIN. For more instructions on how to navigate through the voicemail system, please see our Voicemail Instructions.

I just got my VoIP phone and do not know my new voicemail PIN.

The default voicemail PIN is 23606. This should be changed as soon as you access your JLab voicemail for the first time.

How do I place a long distance call?

To place a long distance call, simply dial the long distance number and enter your long distance code. For detailed instructions on placing long distance calls or more information about long distance codes, please see out Calling Instructions page.

How do I use the speaker phone feature?

At anytime during a call, you are able to select the "Speaker" button on the bottom right hand corner or the phone to place the call in speaker phone mode. Once the button is selected, the call will be heard through the external speaker and the handset can be placed back in the cradle. To take the call out of the speaker phone mode, simply pick up the handset. This will automatically turn the feature off.

Can I still call people who have an older Avaya telephone?

Yes, VoIP phones are capable of calling any other telephone devices here at JLab.