Voice over Internet Protocol (VoIP)

Voice over Internet Protocol (VoIP) is a general term for a family of transmission technologies for delivery of voice communications over IP networks such as the Internet or other packet-switched networks. Other terms frequently encountered and synonymous with VoIP are IP telephony, Internet telephony, voice over broadband (VoBB), broadband telephony, and broadband phone.

The Telecom group has been testing Cisco VoIP telephone technology at Jefferson Lab (JLab) for several months.  VoIP phones will be installed in all new construction projects.  Telecom will be working on swapping old phone equipment with VoIP phones in older buildings over the next few years.

For more information on the scheduled time for your building to be swapped to VoIP, please contact the IT Division Help Desk.

Cisco IP Phone Guides

The guides below provide details for using your Cisco IP phone and accessing the Cisco Unity voicemail system.  Please contact the IT Division Help Desk for further assistance using your Cisco IP phone.

Using Your Cisco IP Phone

Accessing Your Cisco Unity Voicemail