User Services

The User Services group manages the daily operational tasks of the Computing and Networking Infrastructure (CNI) group.  We staff the IT Division Help Desk from 8AM to 4:30PM, Monday through Friday to provide computing support to Jefferson Lab (JLab) computer users.  We may also assist you with any of the following:

  • Accounts
  • Calendar
  • CVS Setups
  • Data/File Transfers
  • Desktop Support (Windows, Linux, and Macintosh
  • File Restores
  • Group Memberships
  • Instant Messaging
  • Off-Site Services
  • Password Changes
  • Printing
  • Quota Increase/Descrease
  • Subversion Setups
  • Web Server Builds
  • Wiki Setups
  • Wireless Configuration

If you need assistance from the Networking, Telecom, Infrastructure (Hardware/Video Conferencing), CAD/CAE, Security, or SciComp groups, we act as a liaison on your behalf so you are assisted in a timely manner.  We may also provide assitance and/or contact information for the MIS and Copy Services groups.

ATTENTION:  Accelerator and Engineering Division Staff & Users

The Accelerator and Enginerring Division has their own support staff for computing.  Please use ACE-PR to submit a work request for assistance.