Macintosh Thunderbird Email Configuration

The following instructions show you how to setup email using the Thunderbird email client. Please ensure that you are running the latest version of Thunderbird. To check for updates in Thunderbird, select Help from the top toolbar and then Check for Updates. After installing all updates, follow these steps on how to configure Thunderbird to work here at Jefferson Lab (JLab).

 

  • When Thunderbird is first opened you will be prompted to enter your name, email address and password.
    • Your name: Full name
    • Email address: JLab email address
    • Password: JLab password
    • Uncheck the box labeled Remember password

  • Click Continue
  • A Mail Account Setup window will open, allow it run.
    • This will find your Incoming, but not your Outgoing

  • Click Manual Setup...
  • This will open a new window labeled Account Settings
  • In the left hand column under your email account, select Server Settings
  • Confirm the following:
    • Server Type: IMAP Mail Server
    • Server Name: mail.jlab.org (zimbra users use: zmail.jlab.org)
    • Port: 993
    • Username: your JLab username
    • Connection security: SSL/TLS
    • Authentication method: Normal password

  • In the left hand column under your email account, select Outgoing Server (SMTP)
    • Select the (Default) outgoing server and click Edit...

  • A new window will open labeled SMTP Server
  • Confirm the following:
    • For Desktops:
      • Server Name: smtpmail.jlab.org
      • Port: 25
      • Connection Security: None
      • Authentication method: No authentication

    • For Offsite, Laptops, and/or Cell Phones:
      • Server Name: smail.jlab.org
      • Port: 465
      • Connection Security: SSL/TLS
      • Authentication method: Normal Password

 

  • Click OK
  • Click OK in Account Settings
  • If prompted for your password, enter it and click OK

If you do not see your email after these steps, restart Thunderbird. After performing these steps and you are still having difficulties please call or visit the IT Division Help Desk