The Jefferson Lab (JLab) Telecommunications (Telecom) group is part of the Networking group within the Computing and Networking Infrastructure (CNI) group under the IT Division.  Our Telecom group is responsible for the purchase, installation, programming, repair, and training for all communications equipment.  Telcom provides support for telephones, pagers, cellular phones, and smartphones.

Please visit the Telecom pages below for instructions on calling from a JLab telephone, paging, voicemail, mobile phone support (including employee discounts), and details on Voice over Internet Protocol (VoIP).

For assistance with the following, please submit a Telecom Request:

  • New service and/or equipment requests
  • Telephone programming requests
  • Pager, cell phone, or smartphone requests
  • Voicemail requests
  • Authorization (long distance) codes
  • Questions or concerns on any of the above topics

You may also visit the IT Division Help Desk for Telecom assistance.