CST Division Help Desk Status Under MEDCON 5/6

The Computational Sciences and Technology (CST) Division Help Desk continues to be staffed virtually rather than having a physical presence in CEBAF Center. Help will continue to be available during the normal hours of 8:00AM to 4:30PM (EST), Monday through Friday. Support will be limited to requests that can be addressed remotely.  If on-site visits are necessary, they will be handled by appointment only.  We will schedule time to meet with you within 24 business hours of your request.

We continue to roll out improved remote services as the lab settles into MEDCON5/6.  Your patience is very much appreciated as we continue to learn how to best serve all of you in the JLab community remotely.

The very best way to reach Help Desk support is by using our ServiceNow ticketing system, through either of the following ways:

Alternatively, we can be reached via phone during our normal hours. Please leave a voicemail if you do not reach Help Desk support staff as we may be on another line.

  • Phone: 757-269-7155

The CST Division Help Desk will also be using Microsoft Teams in O365 to communicate with staff by chat.  Teams is a useful collaboration tool that was enabled in O365 because we believe it will be useful for communicating with coworkers during this event.  The CST Division continues posting information and answers to IT related questions on the COVID-19 informational portal.

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