CST Division Help Desk Status Under MEDCON 4

As we transition into MEDCON 4, the CST Division Help Desk will have a part-time, on-site presence. Starting Monday, June 14, there will be one staff member physically working at the Help Desk on Monday, Wednesday and Friday from 8:00AM. to 4:30PM. Resolution of incidents may be limited or delayed, depending on their complexity.

On Tuesdays and Thursdays, from 8:00AM to 4:30PM, the Help Desk presence will be remote. They will continue to make appointments for Smartcard expirations, as well as a few other tasks that require more coordination, and they request patience as they adjust to the new schedule.

The plan is to open Help Desk full-time on-site as we get closer to MEDCON3. For questions, contact the CST Division Help Desk at 757-269-7155. 

The very best way to reach Help Desk support is by using our ServiceNow ticketing system, through either of the following ways:

Alternatively, we can be reached via phone during our normal hours. Please leave a voicemail if you do not reach Help Desk support staff as we may be on another line.

  • Phone: 757-269-7155

The CST Division Help Desk will also be using Microsoft Teams in O365 to communicate with staff by chat.  Teams is a useful collaboration tool that was enabled in O365 because we believe it will be useful for communicating with coworkers during this event.  The CST Division continues posting information and answers to IT related questions on the COVID-19 informational portal.

0
Your rating: None