ECS Upgrade on June 7, 2011

ESnet Collaboration Services (ECS) video conferencing services is introducing a new video conferencing infrastructure based on Tandberg’s MSE 8000 chassis.  The cut-over to the new video system will be June 7, 2011. The outage window will be between 8:00AM to 5:00PM (PDT).  This upgrade will NOT affect ReadyTalk audio and web collaboration.  Please read further for the details sent from ESnet.

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Dear ECS Video Users:

We are pleased to inform you about upcoming changes to ECS video conferencing services. We are introducing a new video conferencing infrastructure based on Tandberg’s MSE 8000 chassis.

The cut-over to the new video system will be June 7, 2011. The outage window will be between 8:00 a.m.-5:00 p.m. PDT. We apologize for any inconvenience that this may cause. This upgrade will NOT affect ReadyTalk audio and web collaboration. When the work is complete you will be notified by email. If you experience any problems after the cut-over, please email trouble@es.net and include ECS in the subject line. Further information can be found at http://www.ecs.es.net

How will this affect users? We hope very little; however, some changes are unavoidable such as a new Audio/ISDN phone number is required and the prefix 82 is no longer available.

What do I have to do? Here are a few things you will have to check:

Current users:

ECS registration and E.164 number.

No changes are required to your ECS registration information. E.164 and ECS registration information will be transferred to the new system. 

Gatekeeper information.

Please check the gatekeeper address in your end point, if you have a ECS preferred gatekeeper configured, then you do not have to make any changes here. Valid ECS gatekeeper addresses are:
   198.129.252.168 (primary)
   198.129.252.170 (secondary)
   gk1.es.net
   gk2.es.net
   gk.es.net (preferred)

If you do not have a preferred ECS gatekeeper configured in your end-point, please contact your system administrator.

Dialing info:

Prefixes.

If you use prefixes 85 or 88, no changes are required. Prefix 82 will no longer be supported in the new system. If you used prefix 82 you will have to simply change that to one of the other system prefixes. They are:
      85, 88 (Standard definition)
      75, 78 (High definition)

Global Dialing Scheme (GDS). No changes are required for GDS calling.
The existing GDS prefix “0011349” will be transferred to the new system and you can continue using it.

Audio calls and ISDN dialing. The dial-in numbers have changed: 510-423-9220 is the new number to use for dialing an ECS conference. Follow the voice prompts to connect to your ECS conference.

510-883-7860 will no longer connect you to an ECS conference.

All users and end-point administrators:

You may wish to print ECS Video Quick Tips, available at http://www.ecs.es.net/video/Video-Info.html for conference rooms or shared end-points.

Sincerely,

The ECS Team