The Jefferson Lab (JLab) Infrastructure group is part of the Computing and Networking Infrastructure (CNI) group under the IT Division.  We provide support for:

  • Hardware (JLab-owned machines and devices)
  • Videoconferencing
  • Communication Applications
  • Webcasting

Hardware Group

The Hardware group manages JLab-owned machines and devices.  Please submit a Hardware Service Request with any questions or concerns regarding these devices.  Our group can also assist you with JLab Purchasing of PCs, Software, and Devices.  We provide guidance with the type of machine that would work best for you and software or external devices that may need to be purcahsed for your work here at JLab.


We highly recommended that users read through each of the videoconferencing webpages prior to scheduling meetings at JLab.

IMPORTANT NOTE: Please submit a Computer Center Problem Report (CCPR) at least 1 week prior to your conference. This allows enough time for the equipment to be reserved, set up, and/or configured properly. Failure to do so may result in support being unavailable for use in time for your meeting.

Please contact the IT Divsion Help Desk with any additional questions or concerns.

Communications Applications

As stated above, the Infrastructure group also manages several communication applications.  These applications are used for emergency communications, monitoring of power and temperature in the Computer Center and Data Center, and planned outages for computing resources, utilities and roads throughout the site.

Please visit the Infrastructure page for a complete listing of these applications and their uses.


The CNI group operates a streaming media service based on Windows Media Services 2008. Implemented as a load balancing cluster, the system is designed to handle a large volume if needed for webcasting even widely veiwed events. Servicing many invidual sources, clients, etc., the service also supports web-based access to thing like SWIS and the Hall D Construction Cam. In addition, events that are recorded are often archived and made available long after the event has passed.

In general, you use the system by accessing the various pages on and other servers that make the various media available. Streaming media is a very rapidly evolving field, constantly improving performance and resolution, etc. As a result, there is a wide variety of applications available fro viewing streaming media on various platforms to view a vast array of formats. The CNI group has compiled this list of streaming media players that are known to work with JLab's media services.