IMPORTANT:

Allow Time To Set Up And Test -- If you plan to use BlueJeans to moderate or participate in an upcoming meeting, be sure to login and familiarize yourself with your account well in advance (at least one week prior).  The best way to review is create or launch a test meeting to ensure that everything is working.  By testing BlueJeans in advance, you will have hands-on knowledge of the system prior to your meeting.  If you have questions or concerns as you review, contact the IT Division Help Desk.

NOTE:  BlueJeans has great training available to their users!  Please visit the BlueJeans Training webpage for videos and even Live training demos.  If given two weeks notice, helpdesk can attend a test connection meeting with you so you can familiarize yourself with the equipment in the room you have booked for your event.  Please email helpdesk@jlab.org for more information.

For a list of Conference Rooms at JLab, and their equipment, please visit our Videoconferencing webpage.

Introduction

BlueJeans Meetings is a videoconferencing application that provides multimedia collaboration and videoconferencing to Jefferson Lab (JLab) staff and users using your JLab CUE username and password. You can start your own meeting or attend meetings hosted by others.  The attendee limit for JLab's BlueJeans Meetings subscription is 200 attendees.

If you have a meeting with more than 150 attendees, then you should consider using BlueJeans Events.  The lab purchased the BlueJeans Events platform in summer 2020 to assist with large virtual meetings being held by lab Users and staff.  Please reach out to the IT Division Help Desk for more information on gaining access to our BlueJeans Events license.  Like BlueJeans Meetings, the Events platform has great training available - https://support.bluejeans.com/s/article/Getting-Started-with-the-BlueJeans-Events-App, as well as, BlueJeans Events Tutorials.

Non-JLab users can be given connection information so they can attend and participate in established meetings. The system supports any combination of chat, video and audio and also supports media and desktop/application sharing. All this is available from virtually any device -- H.323 "room" systems like Polycom, as well as Windows, Mac and Linux desktops, laptops and tablets using a web-based system. Even mobile phones and tablets running iOS (iPhone/iPad) or Android are supported through freely downloadable apps.

Helpful Definitions

Moderator – The host of the meeting.  They schedule the meeting from their BlueJeans account, send out the invitations, and start the meeting.

Participant – A person invited to a BlueJeans meeting.  An invitation is sent to participant email addresses specified by the Moderator when the meeting is created.  All meeting information is included in this email.

My Meeting ID – A number associated with each BlueJeans meeting.  This can be set to a default number or is auto generated by BlueJeans.  The Meeting ID will be shared with Participants via the invitation email.

Moderator Passcode – A password used by the Moderator to start a BlueJeans meeting.

Logging into BlueJeans (Configuring BlueJeans Preferences)

The first time you login to BlueJeans you will see an initial page that prompts you for your name and other user preferences.  We recommend you follow the configuration steps below to update your preferences with your Jefferson Lab contact information.  In particular, we recommend changing your ‘My Meeting ID’ to your JLab phone number for an easy to remember ID.

1. Visit http://jlab.bluejeans.com/ and hit the LOGIN button on the left (you will be forwarded to a Jefferson Lab MIS login page)
2. Enter your JLab username & password
3. If your login was successful, you will be redirected to your BlueJeans homepage
4. Go to the upper right and click on the person icon and go to SETTINGS
5. Scroll down to My Meeting ID
6. Set your My Meeting ID to your JLab phone number (ex: 757269xxxx) or a number you prefer
   • NOTE: If the number is already taken, you will receive a 'Meeting ID already taken' message.
7. On the same page, you are able to change your Moderator Passcode to your liking or leave the default
   • NOTE: You are responsible for remembering your Moderator Passcode.
8. To save, scroll to the bottom and hit the SAVE CHANGES button
9. Log off and log back in for your My  Meeting ID and pin to update
   • NOTE: This may take up to 10 minutes to propagate.

There are many other preferences you can personalize with your JLab BlueJeans account.  Please review the rest of the preferences.  If you have questions, please contact the IT Division Help Desk or BlueJeans support.

Audio Meeting

For a BlueJeans audio meeting, joining is simple and easy.

1. Dial the BlueJeans toll free number: 1-888-240-2560
2. Moderators and Participants must follow the prompts to enter the Meeting ID
   1. NOTE:  For Participants, you will be connected to the meeting
3. Moderators must also enter their BlueJeans Moderator Passcode

Video and Audio Meeting

IMPORTANT:  For the best audio quality in your office or conference room, we recommend using the speakerphone feature on the telephone installed in the room.  The only conference room with a built-in sound system is CEBAF Center F113 and the CEBAF Center Auditorium.

In order to moderate or participate in a video and audio meeting, you must have a webcam.  Most conference rooms have a webcam installed.  If you need to borrow a webcam, please contact the IT Division Help Desk for a reservation.

Updated instructions to come...

Training Presentation

If you missed our BlueJeans User Training on Friday, March 28, 2013, please watch the slide show:

*** BlueJeans User Training Presentation ***

For detailed tutorials, documentation, and videos from the vendor, please scroll to the bottom of this page for links to the appropriate BlueJeans webpage.  Below please find terminology used throughout BlueJeans.

Logging In From Various Platforms

NOTE: Clicking on the screen shot icons will bring up a larger image. These screen shots were collected on a Windows 8.1 Desktop System running IE 11, an Android 4.4 (KitKat) system running Chrome, and some version of iPad or iPhone (not sure what device/version). There may be slight variations if you are using a different platform.

Using a Web Browser
To login to BlueJeans from a web browser on a Windows, Linux or Mac system, just navigate to http://jlab.bluejeans.com .	This page is easily remembered and bookmarked and can be shared with others you wish to meet with. This is the custom "landing page" for Jefferson Lab.
On the left of the page is a button labeled "Login".	Click "Login" to login. Outside users you wish to meet with can use the right-hand portion of the page to enter connection parameters you provide them with in order to connect to your meeting.
Once you click the login button, you browser will transfer to JLab's own login server that will prompt you for your username and password. It looks like this --
You should see the BlueJeans User page

Logging in Using the Android App -- YOU MUST FIRST LOGIN USING A WEB BROWSER (ABOVE) TO SET UP YOUR ACCOUNT.
To login to BlueJeans from an android based Smartphone or tablet, first download the BlueJeans app from the Play Store	The app is free.
Review the permissions necessary and accept the installation of the app if you approve.	You should review the permissions granted to all apps you install. BJN needs access to several resources on your phone to operate.
Launch the app and enter your JLab email address in the login field.
You will be transferred to the JLab MIS Single Sign On Login Page. Enter your JLab username and password	Note: NEVER enter your JLab login credentials into a web page that is not an official JLab page.
Once your credentials are confirmed, you will be transferred back to the BlueJeans app, logged in and ready to go.

Using the iOS (iPhone / IPad) App-- YOU MUST FIRST LOGIN USING A WEB BROWSER (ABOVE) TO SET UP YOUR ACCOUNT.
To login to BlueJeans from an iPad or iPhone, first download the BlueJeans app from the AppStore	The app is free.
Launch the app and enter your JLab email address in the login field.
You will be transferred to the JLab MIS Single Sign On Login Page. Enter your JLab username and password	Note: NEVER enter your JLab login credentials into a web page that is not an official JLab page.
Once your credentials are confirmed, you will be transferred back to the BlueJeans app, logged in and ready to go.

Once you are logged in to BlueJeans on your system, you can create meetings or join existing ones. The vendor provides a plethora of videos and documentation for how to use their system. Here are a few links to get you started:

• BlueJeans Getting Started Guide
• Schedule a Meeting
• Entering the Meeting Room and joining the conference
• Managing your meeting
• Join a meeting using a web browser
• Joining a meeting from H.323 Room Systems
• Joining a meeting using only a telephone
• BlueJeans App for iPhone and iPad
• BlueJeans App for Android