JLab App/Webpage Login Issue Resolved

09/19/2017
America/New York

Early this morning, computer users attempting to access certain webpages and applications accessible via the Jefferson Lab site experienced login problems. Affected systems included the login servers, CAD programs, email quarantine site and Computer Center webpages. The underlying problem was traced to the Lightweight Directory Services (LDS) servers, which had an issue with expired service accounts. The problem has been fixed on all known services.

If you continue to have issues logging into any webpages or applications via the site, contact the IT Division Help Desk.

IT Division Maintenance Period

09/19/2017 5:00 pm
09/19/2017 10:00 pm
America/New York

From 5PM to 10PM on Tuesday, September 19th, the IT Division will be doing regularly scheduled maintenance on IT systems. During this period, there will be a brief network outage while firewalls are updated to new code. Logins to the acclogin.jlab.org and hallgw.jlab.org systems will be down for around 30 minutes while new licenses are installed and verified. In addition, all MIS applications will be down while updates are installed on the database systems. Office 2016 will be installed on the Jefferson Lab Terminal Servers (jlabts).

REMINDER: Office 2016 Available to Install for Windows Systems

Users of Office 2010 and earlier should consider upgrading to Office 2016. In order to install the new version, go to Programs and Features in the Control Panel. From there, go to the 'Install a program from the network' and select the Office 2016 option. Click Install. Note that Office 2003 is no longer supported and that Office 2007 will stop being supported in October 2017. In addition, Office 2010 support ends in a few years (2020). If you have any questions or concerns before doing the update, contact the IT Division Help Desk.

Connect to Wireless Using 'eduroam'

Jefferson Lab (JLab) is now participating in eduroam – a global wireless network access service for research and education institutions.  Eduroam is a federated authentication service that allows participating institutions to provide wireless access to users from other participating institutions using their home institution’s username and password.  These credentials are transmitted securely back to their home institution’s authentication servers for verification.

WannaCry Ransomware

A twist on the cyber criminal's tool of choice to extort money from people has recently been detected. It is known as "Wannacry" and it is a particularly nasty form of ransomware. More details can be found in this news article, at:

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