We are working to migrate CST Division information to Service Portals.  What is a Service Portal you ask?  A Service Portal is a website consisting of self-service and self-help functions, that enables and empowers the consumer to request services, find information, and register and resolve issues.

In particular, we have migrated articles providing computing guidance to our user-base (help desk customers) to the User Services Portal:

User Service Portal

The Scientific Computing group has moved their data to their new portal as well:

Scientific Computing Portal

Our Management of Information Systems (MIS) creates helpful articles for their customers daily on their portal:

MIS Portal

Please visit our Service Portals to have a look around.  We'd love to hear feedback on articles and suggestions on how to make our Service Portals more user-friendly and beneficial in providing self-service to the JLab community.

It is important to connect to the JLab VPN from your JLab-owned Windows laptop at least once per month and stay connected for at least an hour. If your system is not connected to the JLab environment (on-site or via VPN) for more than a few months, then you may start having issues with licensing and other connection problems. To avoid these issues, the CST Division recommends that you connect during the week of the CST Division Maintenance (3rd Tuesday each month). If you have any questions or concerns about this, please contact the CST Division Help Desk at x7155.

NEW: Jefferson Lab Speed Test

Test the speed and quality of your internet connection to the lab with this tool: https://speedtest.jlab.org/

If you have any questions or concerns about any of these services or utilities, please contact the IT Division Help Desk.

NOTICE: This documentation will continue to be refined over the coming weeks.  Thank you, JLab IT/CNI, 3/16/2020.

The Jefferson Lab network is segmented into enclaves to limit access to and from the computing systems and services they contain.  Remote access to each enclave is limited and controlled through centrally managed remote access services and gateways in accordance with the site Cyber Security Program Plan (CSPP). Several services are provided to enable remote access to systems on-site.  The links to these services can be found at the end of this webpage.  We also offer several web utilities, such as e-mail and password change, that can be found under WEB UTILITIES on the right hand side of the webpage.  Please read the section below for details on remote access to the Jefferson Lab Common User Environment (JLab-CUE).