JLab Computer User Accounts

IMPORTANT: Computer user account requests are now online!

Obtaining a JLab Computer User Account

In order to obtain a computer user account at Jefferson Lab (JLab), your JLab Type must be Staff, User, Contract Services, Contract Staff, DOE, Student, or Teacher.  To begin, you must have an entry in our central information system, JList. The Computing and Networking Infrastructure (CNI) group does not create JList entries.

Staff are automatically entered into JList and provided a computer account as part of the on-boarding process.

For Users, you must first register through the JLab Access Portal, which generates your JList entry.  At that time, a computer user account can be requested.  Your Sponsor must sign off on the request.  When your computer account has been created, you will receive an email with instructions on obtaining your username and temporary password.

For Contractors, and all those who have already registered in the past, you must ask your Supervisor/Sponsor/SOTR to request a computer user account on your behalf.  This can be done via the 'Request Computer Account' link under the Contractor's JList picture.  When your computer account has been created, you will receive an email with instructions on obtaining your username and temporary password.

Minors – If you are a user or student younger than 18 years of age, you and your JLab Sponsor must also meet with the head of the CNI Security group.  All minors must bring a completed copy of the JLab Computer Center Policy on Computer Accounts for Minors to this meeting.

JLab Server Certificate Renewals -- possible connection problems for browsers, subversion clients, etc.

TLS/SSL certificates for JLab internal web servers, including those hosting subversion and other services are being renewed. As a result, users may see warnings or failures to connect (depending on the configuration of the client application being used). To avoid these warnings, users must install the JLab PKI "root" certificate. Additional information regarding this issue and the root certificate and instructions for installing it are available at http://www.jlab.org/PKI .

Subversion Client Warnings

Several users have raised questions regarding the server certificates used on subversion servers in the past few days. If the root Certificate is not installed in your subversion configuration, the subversion client generates a warning upon attempting to connect, and asks you if you wish to accept the certificate being used, either temporarily or permanently. To help you confirm that you are

/home (J: Drive) File Server Problem on July 8th

The /home (J: drive) file server was non-responsive for a brief period last Friday afternoon. IT Division staff resolved the problem in about an hour. The underlying cause is under investigation. We apologize for the inconvenience. Please contact the IT Division Help Desk (x7155 or helpdesk@jlab.org) with any further questions or concerns.

Microsoft Office 2016 Availability

06/21/2016 8:00 am
America/New York

During the upcoming monthly maintenance period on Tuesday, June 21, 2016, the IT Division will release Office 2016 to the site. However, the IT Division will not be installing Office 2016 on JLab-owned systems automatically.  After this maintenance period, Office 2016 will be available for installation from Add/Remove programs on JLab-owned Windows systems.  For JLab-owned Macintosh systems, Office 2016 will be available in the Self Service application.  NOTE:  Starting Wednesday, June 22, 2016, Office 2016 will be the version of Office installed on all central terminal servers (jlabts) and new desktop builds. As time allows, Office 2016 will be installed on conference room machines too.

If you have any questions or concerns, or if the software is not available at the above resources after this maintenance period, please contact the IT Division Help Desk (helpdesk@jlab.org or x7155).

Indico Changes

The home page for the Indico (Integrated Digital Conference) software has been updated to display event categories by year.  Instead of all events being shown on the front
page, they are now grouped by year (2016, 2015, etc). To access your event, you should now click on the year of the event, then, the link corresponding to your event.

Please contact the IT Division Help Desk with any questions or concerns regarding this change (x7155 or helpdesk@jlab.org).

Quicktime for Windows Vulnerability

Apple has stopped supporting their Quicktime for Windows product.  At this time, there are several remote vulnerabilities in this software, therefore, you should remove Quicktime from your Windows desktop immediately.  If you need the functionality that Apple Quicktime was providing, use Windows Media Player instead.  Those running Quicktime on Apple devices do not need to take any action at this time.  This message is only for Quicktime on Windows devices.
 
Please contact the IT Division Help Desk (helpdesk@jlab.org or x7155) with any questions or concerns.

 

Tips to Avoid Phishing/Spam

- Avoid clicking on links in email.  If you must utilize a hyperlink, make sure you trust the REAL location the link points to by hovering over it and reading the underlying URL.  Anyone can create an email hyperlink that says www.verysafe.c*m but the actual link goes to www.badplace.c*m.  Try here: hover your mouse over ->  www.google.com.  Do you see the underlying URL?

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