REMINDER: Windows 7 End of Life in January 2020

If you have systems (desktops or laptops) with hardware that can only support Windows 7, the systems must be replaced as soon as possible.  The IT Division will no longer install Windows 7 on new or existing systems. All builds and rebuilds will be Windows 10 only.

In general, all systems older than 2012 should be excessed. For systems with newer Dell hardware, the IT Division has determined the following as the minimum requirements to rebuild your system to Windows 10.

  •          i5 Processor
  •          4GB RAM, but 8GB recommended
  •          128GB hard drive
  •          Must have trusted platform module (TPM)
  •          Must support Unified Extensible Firmware Interface (UEFI)
  •          Must support Preboot Execution Environment (PXE)

In addition to the above minimum requirements, you should refer to Dell's webpage of driver packs (cabinet files - CAB) available for Dell models.  If your Dell model does not have a Windows 10 CAB file available to download, then we will not be able to rebuild your system to Windows 10.

Dell also has a webpage of Dell computers tested for Windows 10.  This webpage contains model numbers for all Dell systems that have been tested for Windows 10. To see all models, select 'Show All' after the Option 2 section.  On their site, Dell explicitly states, “If your device is not listed in the tables below, Dell is not testing the device and drivers will not be updated for that model.” Again, if drivers do not exist, then the IT Division will not be able to rebuild your system to Windows 10 and should be replaced.

All lab-managed systems running Windows 7 after the EOL date will be blocked from the network. If you have questions or concerns about what this announcement means for systems within your division, contact the IT Division Help Desk for more information.

Home Use Program

Microsoft Home Use Program - Discontinued

The Home Use Program (HUP) was part of an offering from Microsoft under the Enterprise Agreement (EA). This program enabled you to get a licensed copy of Microsoft Office to install on your home computer so you could work from home as long as your JLab computer had a valid license for Microsoft Office which was maintained under their "Software Assurance" program.

ServiceNow - CCPR Replacement

The Computer Center Problem Report (CCPR) system has been replaced with ServiceNow.

If you had an active work request in CCPR, we have migrated your request into ServiceNow.  If you have an active JLab computer user account, please visit the ServiceNow homepage to submit new incidents (INC) and to see your active incidents.  Or, you may submit a new incident by emailing, which does not require an active JLab computer user account.

For those who were CCPR admins, please visit the ServiceNow FAQ for helpful information on ServiceNow's Incident Management module.


To submit an ACE incident (ACE-INC), please log into ServiceNow, use the Create Incident link at the top, and select Accelerator Computing Environment (ACE) as the category.

Office 365 - O365


The Jefferson Lab IT Division has migrated all Zimbra users to Office 365 (O365) for Email, Calendar, and Contacts.  The Zimbra system is now read-only and should not be used to send emails or schedule meetings.

NOTE:  For our slideshows on training, a demo, and Microsoft published cheat sheets, please visit the bottom of this page.

The O365 Outlook web application has replaced Zimbra.  If you are a current Zimbra user, your Email, Calendar, and Contacts have been migrated to O365.  All non-Zimbra users will continue to use webmail (SquirrelMail) via the web or their preferred email client.

In order to ensure that meetings are scheduled as planned, there are a few things everyone should do in their migrated O365 Calendar.

  1. Open O365 (, navigate to Outlook, and click on the Calendar icon in the lower left to access the O365 Calendar.
  2. For meetings that you had previously replied to (Accepted/Declined), please take time to reply to each meeting in O365 again.  This is optional, but will help meeting schedulers know who can attend their meetings.
  3. If you are an organizer of repeating meetings and you made an exception to one or more instances of that repeating meeting, then you must reestablish those exceptions.  Repeating meetings were migrated as they were first scheduled; without the exceptions.

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