REMINDER: EVERY Month, Connect to the VPN From Home

It is important to connect to the JLab VPN from your JLab-owned Windows laptop at least once per month and stay connected for at least an hour. If your system is not connected to the JLab environment (on-site or via VPN) for more than a few months, then you may start having issues with licensing and other connection problems. To avoid these issues, the CST Division recommends that you connect during the week of the CST Division Maintenance (3rd Tuesday each month). If you have any questions or concerns about this, please contact the CST Division Help Desk at x7155.

CST Division Help Desk Status Under MEDCON 4

As we transition into MEDCON 4, the CST Division Help Desk will have a part-time, on-site presence. Starting Monday, June 14, there will be one staff member physically working at the Help Desk on Monday, Wednesday and Friday from 8:00AM. to 4:30PM. Resolution of incidents may be limited or delayed, depending on their complexity.

On Tuesdays and Thursdays, from 8:00AM to 4:30PM, the Help Desk presence will be remote. They will continue to make appointments for Smartcard expirations, as well as a few other tasks that require more coordination, and they request patience as they adjust to the new schedule.

The plan is to open Help Desk full-time on-site as we get closer to MEDCON3. For questions, contact the CST Division Help Desk at 757-269-7155. 

The very best way to reach Help Desk support is by using our ServiceNow ticketing system, through either of the following ways:

Alternatively, we can be reached via phone during our normal hours. Please leave a voicemail if you do not reach Help Desk support staff as we may be on another line.

  • Phone: 757-269-7155

The CST Division Help Desk will also be using Microsoft Teams in O365 to communicate with staff by chat.  Teams is a useful collaboration tool that was enabled in O365 because we believe it will be useful for communicating with coworkers during this event.  The CST Division continues posting information and answers to IT related questions on the COVID-19 informational portal.

Remote Access to Jefferson Lab Computing Resources

NEW: Jefferson Lab Speed Test

Test the speed and quality of your internet connection to the lab with this tool:

If you have any questions or concerns about any of these services or utilities, please contact the IT Division Help Desk.

NOTICE: This documentation will continue to be refined over the coming weeks.  Thank you, JLab IT/CNI, 3/16/2020.

The Jefferson Lab network is segmented into enclaves to limit access to and from the computing systems and services they contain.  Remote access to each enclave is limited and controlled through centrally managed remote access services and gateways in accordance with the site Cyber Security Program Plan (CSPP). Several services are provided to enable remote access to systems on-site.  The links to these services can be found at the end of this webpage.  We also offer several web utilities, such as e-mail and password change, that can be found under WEB UTILITIES on the right hand side of the webpage.  Please read the section below for details on remote access to the Jefferson Lab Common User Environment (JLab-CUE).

NEW: COVID-19 Service Portal

The lab has been working to answers questions and concerns via our new service portal in ServiceNow.  Please visit the COVID-19 Service Portal to explore and ask questions so we can better assist you.  There is information on teleworking, remote access, available resources while off-site, all staff messages, training on PPE for essential personnel, and other important information JLab Staff and Users need to know.  You may also submit questions to

Syndicate content