Jefferson Lab has contracted with an outside company to provide SPAM and Virus
filtering for all incoming messages. All messages destined for JLAB from the
outside will first pass through the vendor's filters and then be sent to
JLAB for delivery. There are several actions that can be triggered by an
incoming message. They are in either the SPAM category, or the Virus
category.
Things that can happen to SPAM:
If the filter is more than 99% sure that the message is SPAM, the
message will be thrown away. The sender will not receive a message saying
it was thrown away, and the recipient will receive no notice that it was
thrown away. The vast majority of SPAM will fall into this category.
If the filter thinks it is probably SPAM, but not
above 99% sure, the message will be quarantine at the vendors site. Each
user will have their own quarantine space and have control over it.
If the filter thinks the message is not SPAM, it will be passed through
and delivered to the intended recipient.
Things that can happen to Viruses:
If the message is infected with a common, well known mass mailing virus,
the message will be thrown away. The sender will not receive a message
saying it was thrown away, and the recipient will receive no notice that it
was thrown away. The vast majority of viruses will fall into this
category.
If the attachment can be cleaned, it will be and the
message will be delivered intact.
If the attachment can not be cleaned, it will be stripped out of the
message and the message will be delivered with a footnote stating that an
attachment has been stripped.
What to do with spam messages
There are serveral things you can do with spam that gets through the filters
and ends up in your inbox.
Forward the message to spam@mxlogic.com This will help train
the spam filters to perform better and filter out more spam.
You can place the sender's email address (username@company.com) in the Deny list
of the SQR report (see below) to block that particular sender from
reaching you.
You can place the sender's entire network (*company.com) in the Deny
list of the SQR report (see below) to block all messages from that
company from reaching you.
User SPAM Quarantine Report (SQR)
The SPAM Quarantine Report (SQR) is an automatically generated report sent to
your email address that lists the emails that have been filtered because of
potential spam content. The frequency of the SQR email is customizable by
each user, however the default is for the report to be sent each Monday,
Wednesday, and Friday. The SQR contains command links that allow you to
manage your quarantined email and change your configurations. After you
select an action command, you are automatically sent to the Control Console and
the appropriate window opens.
Some of the things that users can do from the SQR are:
Release an email to be delivered to your INBOX with a
single click.
Delete a message from the quarantine area (this does
NOT deliver it to you).
Create Allow Lists which will force
the service to always allow messages from an particular address to pass
through the SPAM filters.
Create Deny Lists which will force
the service to always throw away messages from an particular address.
Change the frequency of how often the SQR is sent to
you.
Opt out of the SPAM filtering entirely.
Here is sample image of a SQR:
Click on the Click Here
in the above email to open a new window to
start editing your username settings to perform the functions listed above.
User Portal Web Page
Using the Portal Web Page, users can have complete control over their
quarantine area.
