JLAB Email Filtration Service

Overview

Jefferson Lab has contracted with an outside company to provide SPAM and Virus filtering fro all incoming messages. All messages destined for JLAB from the outside will first pass through the vendor's filters and them be sent back to JLAB for delivery. There are several actions that can be triggered by an incoming message. They are in either the SPAM category, or the Virus category.

Things that can happen to SPAM:

If the filter is more than 99% sure that the message is SPAM, the message will be thrown away. The sender will not receive a message saying it was thrown away, and the recipient will receive no notice that it was thrown away. The vast majority of SPAM will fall into this category.
If the filter thinks it is probably SPAM, but not above 99% sure, the message will be quarantine at the vendors site. Each user will have their own quarantine space and have control over it.
If the filter thinks the message is not SPAM, it will be passed through and delivered to the intended recipient.

Things that can happen to Viruses:

If the message is infected with a common, well known mass mailing virus, the message will be thrown away. The sender will not receive a message saying it was thrown away, and the recipient will receive no notice that it was thrown away. The vast majority of viruses will fall into this category.
If the attachment can be cleaned, it will be and the message will be delivered intact.
If the attachment can not be cleaned, it will be stripped out of the message and the message will be delivered with a footnote stating that an attachment has been stripped.

User SPAM Quarantine Report (SQR)

The SPAM Quarantine Report (SQR) is an automatically generated report sent to your email address that lists the emails that have been filtered because of potential spam content. The frequency of the SQR email is customizable by each user, however the default is for the report to be sent each Monday, Wednesday, and Friday. The SQR contains command links that allow you to manage your quarantined email and change your configurations. After you select an action command, you are automatically sent to the Control Console and the appropriate window opens.

Some of the things that users can do from the SQR are:

Release an email to be delivered to your INBOX with a single click.
Delete a message from the quarantine area (this does NOT deliver it to you).
Create Allow Lists which will force the service to always allow messages from an particular address to pass through the SPAM filters.
Create Deny Lists which will force the service to always throw away messages from an particular address.
Change the frequency of how often the SQR is sent to you.
Opt out of the SPAM filtering entirely.

Here is sample image of a SQR:

Using this email, users can click on any of the functions. That function will occur, and a new browser window will open to the user's portal web page.

User Portal Web Page

Using the Portal Web Page, users can have complete control over their quarantine area.

For users that wish to explore the features of this service further, there is a document available to download and read. MX Logic SPAM Quarantine Report and Web Portal Users Guide.

This document is maintained by {helpdesk@jlab.org}