The Computer Center provides computing support for the scientific program, as well as general computing services and support to the laboratory, including desktop computing, administration computing (Business Services, Human Resources), and network infrastructure. The group also provides Telecommunications support (phones, pagers, etc.), coordination of CAD computing activities, and is responsible for all cyber security functions. Other computing activities within the laboratory include the Accelerator Controls, Data Acquisition, High Performance, and MIS computing groups.
Requests for support can be submitted via email (helpdesk@jlab.org), or from the Computer Center Problem Reporting (CCPR) system available onsite via the web for support. Additionally a Computer Center staff member is available at the Help Desk (CEBAF Center, Room F201A, x7155) from 8:00AM - 12:00PM Monday - Friday. Jefferson Lab staff and users can call or visit the Helpdesk during these hours for immediate assistance, or leave a voicemail at any time.
For critical emergency assistance during after hours (i.e. major systems or networks down, problems affecting the production experimental program), please contact one of the Jefferson Lab Security Guards (Main Guard, Gatehouse, 757-269-5822) who will contact the Computer Center on-call staff.
