Privacy and Security Notice


The Computer Center (CEBAF Center, 2nd Floor of F-Wing, x7456) provides computing support for the scientific program, as well as general computing services and support to the laboratory, including desktop computing, administration computing (Business Services, Human Resources), and network infrastructure. The group also provides Telecommunications support (phones, pagers, etc.), coordination of CAD computing activities, and is responsible for all cyber security functions. Other computing activities within the laboratory include the Accelerator Controls, Data Acquisition, High Performance, and MIS computing groups.

Requests for support can be submitted via email (helpdesk@jlab.org), or from the Computer Center Problem Reporting (CCPR) system available onsite via the web for support. Additionally a Computer Center staff member is available at the Help Desk (CEBAF Center, Room F201A, x7155) from 8:00AM - 12:00PM Monday - Friday. Jefferson Lab staff and users can call or visit the Helpdesk during these hours for immediate assistance, or leave a voicemail at any time.

For critical emergency assistance during after hours (i.e. major systems or networks down, problems affecting the production experimental program), please contact one of the Jefferson Lab Security Guards (Main Guard, Gatehouse, 757-269-5822) who will contact the Computer Center on-call staff.

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05/13/08 jlab_secure Wireless Users Must Update their systems BEFORE 5/15/08!

An important certificate used by jlab_secure wireless clients to establish a secure connection to the JLab network will expire on May 15, 2008. Before 8:00 that morning, the wireless servers will be updated with a new certificate. After that time, jlab_secure clients that have not been updated will not be able to connect to jlab_secure. Instructions for updating your system can be found here.

03/26/08 Don 't Get Tricked into Downloading

Recently, there has been an increase in the number of Lab computers with trojans, spyware and other malicious software installed. In many cases, these infections can be traced back to a user who has downloaded and installed something from a shady website. Two big areas of concern are false video CODECs and deceptive system tune-up utilities or spyware scanners.

If you visit a website that claims you need to have their special CODEC to view their video clips, IT IS PROBABLY A SCAM. Sites like YouTube have been very successful in delivering video without requiring any special software to be installed, and nearly everyone has copied their technique. In almost every case, there is no legitimate need to install anything other than a common video-viewing program such as Windows Media Player, RealPlayer, etc. to watch video on the web. Anything they want you to install is more likely to give them control over your computer instead.

We 've also seen a number of systems with so-called "system utilities " or "spyware scanners. " With names like SafeStrip, System Soap Pro, Spyware Shredder, Spy Sheriff (to name but a few), these applications often do not actually do what they claim. THEY ARE USUALLY SCAMS. At best, they may introduce spyware of their own. At worst, they may contain genuinely malicious software designed to hand over control of your PC. Many even lie about problems they are supposed to have found with your system 's performance or security, in order to entice you to "purchase the full version " to fix them. Remember, JLab already provides Norton AntiVirus software, which includes an excellent anti-spyware component, and our CNI staff are constantly working to keep your computer in good running order.

Please remember that the ability to download and install software onto your computer is something that should not be taken lightly. If you are having trouble accessing some online multimedia resources, think your computer is running too slowly or are concerned that there might be some spyware on your PC, the safest thing to do is to call the JLab Help Desk at x7155. The security of the Lab 's computers depends on you!

04/25/07 Network Registration and Asset Management

DOE cyber security guidelines require that we maintain a database of machines on the Jefferson Lab network. As part of this, users are required to register their machines at this web page
NetManager

If your machine gets its address automatically (DHCP), your machine name on the registration page may be different than you expect, but please proceed anyway. If you are unsure about your machine 's registration, you may visit the above web page to update your registrations.

After May 1st, user machines that are not registered will be in jeopardy of being removed from the network without notice.

Please note that this does not apply to networks managed by the accelerator controls group or machines in building 98.

Users of laptops who access the network in both wired and wireless modes should register on both networks. Machines that are on the network infrequently, belong to another institution, or are personal machines should be registered the next time they are connected to the network. New machines should be registered as soon as possible.

Further questions should be directed to the help desk, x7155, or helpdesk@jlab.org.

Thank you for your help in this process.


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