Privacy and
Security Notice
Helpdesk | Services | Scientific Computing |
Networks | Telecommunications |
CAD/CAE | Policies
The Computer Center
provides computing support for the scientific program, as well as general
computing services and support to the laboratory, including desktop computing,
administration computing (Business Services, Human Resources), and network
infrastructure. The group also provides Telecommunications support (phones,
pagers, etc.), coordination of CAD computing activities, and is responsible for
all cyber security functions. Other computing activities within the laboratory
include the Accelerator Controls,
Data Acquisition,
High Performance, and
MIS computing
groups.
Requests for support can be submitted via email
(helpdesk@jlab.org), or from the
Computer Center Problem Reporting (CCPR) system available onsite via the web for support. Additionally a Computer Center
staff member is available at the Help Desk (CEBAF Center, Room F201A, x7155) from
8:00AM - 4:30PM Monday - Friday. Jefferson Lab staff and users can call or visit the Helpdesk during these hours
for immediate assistance, or leave a voicemail at any time.
For critical emergency assistance during after hours
(i.e. major systems or networks down, problems affecting the production experimental program), please contact one of
the Jefferson Lab Security Guards (Main Guard, Gatehouse, 757-269-5822) who
will contact the Computer Center on-call staff.
Quick Index
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 What's New?
02/03/10 Scientific Computing Tape Library fixed
The Scientific Computing Tape library has been repaired and all jgets, jputs, and jcache requests are being released into the system.
01/20/10 ATTENTION JLAB SMARTCARD USERS!!!
If you use a JLab smartcard to logon to your system, it needs to be renewed at the Computer Center helpdesk between Tuesday, February 2nd , and February 18th. All JLab smartcards that have not been renewed by that time will cease to function. Renewal takes only a couple of minutes but requires you AND your smartcard to be present at the helpdesk.
Another announcement will be posted during the week of January 27th, and as the deadline approaches, users will be sent daily reminder emails.
Several important changes to the smartcard and underlying public key infrastructure (PKI) are being made on the upcoming 1/26 maintenance day. These changes should make the smartcard implementation more reliable and easier to manage. One important change is that it will make it necessary to renew smartcards only every 4 years in the future. This is long enough that most smartcards will never need to be renewed.
If you have questions or concerns, please contact Marty Wise
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